FAQ

Q. How long will my order take to arrive?

A. We generally ship the item the same day that it is ordered, or no later than 7 days after. Since many of our items are warehoused in Globally, it can take up to 14-34 days for the item to arrive. Generally, items will take no longer than 20 days to arrive upon shipping confirmation.

Q. Can I cancel my order?

A. All sales are final. Orders are automatically sent to our fulfillment team so therefore cannot be canceled. If you want to switch any items, please let us know within 24 hours of order.

 

Q. Why are multiple products not packed together?

A. Most of our items come from different warehouses around the world, so we cannot package items together without driving costs up, unfortunately. Some items do definitely come together however and it should show when you receive your tracking numbers.
 
Q. How can you offer free products?

 

A. We order a vast amount of products every week, that allows us to get the lowest possible price. We also have special rates with our logistic partners which ensure we keep shipping and packaging charges to a minimum.

Q. Do you sell my details to any other companies?

A. No, we value your trust. Your personal details will never be sold to third parties. 


Q. I made a large order but not all the items have arrived yet?

A. We ship items out in small groups so that you don't get stung at customs, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive!

 

Q. Where are you located?

A. We are based in California, with warehouses all over the world.


If you have any further questions please email us at contact@smashsavings.com