Refund & Returns

Refund & Returns

Returns

All sales are final on all items. Unfortunately, we do not take returns or exchanges. 

Refunds & Replacements (if applicable):

We do not offer any refunds for broken items or lost packagesReplacements are only available on damaged goods upon arrival or missing orders/lost packages (tracking number must show so). Customer must contact us within 2 business days of receiving the item with photo evidence of damaged or missing goods.

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.  

Late or missing refunds (if applicable)
Refunds for qualifying products must be submitted within 30 days of receiving. If you haven’t received a refund yet, first check your bank account again.

Refunds generally take 3-5 business days to post to your bank account but may vary from bank to bank. Please contact your bank to learn more about their processing times. 

Item Switches

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order. If you do contact us within 24 hours of your order to switch an item, we can most likely make a switch.

Incorrect Addresses

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we, unfortunately, cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Smash Savings will not cover any stolen or missing items in such scenario.

Return to:

To return a product ship to:

Smash Savings

P.O. Box 1333 Roseville, CA 95678

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipments

International shipments may incur a customs cost, this cost is the responsibility of the customer.  However, some orders may not incur a customs cost at all.